FAQs (Frequently Asked Questions)
Q: What is your return policy?
A: Our return policy applies when wrong items are delivered or item is broken upon delivery. To be eligible for a return your item must be unused and in the same condition that you received it. It also must be in the original packaging. Customers are responsible for paying for the return label. Please contact customer service before sending back any returns.
*NOTE: To begin initiating a return, within 30 calendar days of delivery, you MUST reach out to customer service at Garish Gadgets to confirm the return. Any returns without confirmation will be voided.
Refund will be issued if:
- The item is defective
- You received the wrong item.
Please note you will be required to provide pictures of the received items to qualify for an exchange/refund.
Click here for our full Refunds & Returns policy.
Q: What are your shipping options?
A: We are glad to bring our customers great value and service. That’s why we provide free shipping to the United States by USPS and to the rest of our world via our warehouses located in Asia by EMS. Please allow 2-3 business days for your order to be fulfilled before shipping. Depending on your location, the estimated time of delivery is between 7-15 business days.
We also offer the option of priority shipping for $4.99 USD or $7.99 USD, depending on the location from which you are ordering.
Q: Do you ship internationally?
A: We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Q: How long until I get my delivery?
A: It usually takes 7 -15 business days for a customer to receive their package from Garish Gadgets. Please allow 2 - 5 days for your order to process. For a more accurate estimated delivery time based on region, please refer to the table below:
NOTE: Due to the current COVID-19 pandemic, we may experience slight shipping delays. Your patience is highly appreciated.
United States, Canada, Europe, Australia, New Zealand 7-15 Business days
Central & South America 10-20 Business days
Asia 8-15 Business days
Africa 15-30 Business days
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
Q: Can I change or cancel my order?
A: Yes, you can. Please contact us as soon as possible to inform us if you would like to change or update your order. If you would like to cancel your order, contact us and we will issue you your refund promptly.
Q: How can I track my order?
A: You will receive an email (or SMS message if you provided your phone number) with a tracking number once your order is shipped. You can visit our Track My Order page to follow your package.
Q: Are my payment details secure?
A: When you purchase from Garish Gadgets, your payment is processed by Stripe (for credit card transactions) or PayPal, two of the most commonly-used and well-respected payment processing platforms that are trusted by millions of businesses like Garish Gadgets and customers like you!
This means that we do not collect or store your credit card data. You are providing your payment information directly to either of these payment processors, depending on which method you selected at checkout.
Q: Where do you ship from?
A: We provide free shipping from our warehouses all over the world in China, Italy, Spain, and Romania.